FAQ's

What is the status of my order?

When will my order ship, how much will it cost, and how long will it take to arrive?

What is your return/exchange policy?

All return and exchange related questions can be answered here.

I am having trouble logging into my account?

If you need to make changes or disable your account simply login to do so. If you are unable to log in please contact customer support for assistance.

Fraudulent orders:

From time to time orders are flagged as fraudulent and ranked by our credit card processor as low, medium or high. When an order is flagged as medium or high, the order will immediately be fully *refunded and canceled without notice. This policy is in place to protect both the buyer and the seller to avoid any unnecessary and costly bank fees and time. A cancellation confirmation will be sent via email ONLY if an email was provided at time of purchase.

*Each bank handles refunds differently. Please be patient. Refunds may take between 5-10 business days to process.

Do you accept custom work?

I am a one-person shop so depending on the time of year and the complexity of your request, I can accept custom work on a case by case scenario. No custom orders August through December 31st due to the holiday season.

Do you offer a wholesale line?

Yes. Visit the Wholesale Information Page to fill out the appropriate information to be considered for wholesale pricing.

How is pearl quality graded?

The pearl grading system rates the quality of pearls on a scale from AAA to A, with AAA being the highest grade. These grades officially apply to freshwater and Akoya pearls, but many South Sea and Tahitian pearl merchants use them, too

AAA : Simply, the best! The highest-quality pearl you can buy, AAA pearls are virtually flawless. Their surface has a superior luster that’s at least 95% free from defects of any kind.
AA: Almost as fine as AAA… AA grade pearls have a surface with a very high luster that’s at least 75% free from defects.
A: The lowest grade pearl (that’s still considered jewelry-grade) has a lower luster and/or defects blemishing more than 25% of the surface. Some A grade pearls can still make gorgeous pieces of jewelry, that can mean a lovely purchase for a smart price.

What is Vermeil?

Vermeil is a product that consists of a base of solid sterling silver, coated or plated, on all significant surfaces with a gold alloy of not less than 10 karat fineness and is at least 2.5 micrometers thick.

What is gold filled?

"14/20" gold-filled material is made of 14-karat gold and the gold represents 1/20th (or 5%) of the total weight of the material. Gold filled findings have an actual layer of 14K gold and is considered of greater value and quality over "Gold plated" items. "Gold Plated" items have a microscopic layer of gold is easily damaged.

"14/20" Yellow gold filled materials are a wonderful, cost effective option to its sister, 14K gold. Although Gold-Filled is not new, there is renewed interest in the material due to the high cost of precious metals.

South Paw Studios Handcrafted Designer Jewelry