FAQ's

• How do I get started with placing an order with you?
• When will my goodies ship? How much ? and how long will it take for me to get them?
• What is your return / exchange policy?
• Do you offer a wholesale line?
• How are pearls graded?
• What is Vermail?

❉ How do I get started with placing an order with you?

NEW Customers: 

If you are new to www.SouthPawOnline.com, please do not try to "Login".  The "Login" option is only for returning customers. In the meantime...

1. If you see something you like, click the desired quantity then the "Add to Cart" button. You will see your cart's updated total in the top right corner of the screen. When you are ready to check out, click the cart total, it will change color (it is a little sensitive, make sure you are in the center before clicking).

2. Review your carts contents and click "Proceed to Checkout".

3. First time customers, please proceed by clicking "Continue as Guest" under the Guest Login.

4. Create your order page, Step 1 of 2 : Fill in the appropriate information, then click "Continue to next step"

5. Shipping and Payment, Step 2 of 2 : If you have a Discount Code, enter it now and click "APPLY", then choose your "Shipping Method", then click "Complete my Purchase". You will now be directed to the final page to enter in your credit card information.

6. Please choose your payment option, and enter in the required information, click "Pay Now" when done.

7. Congratulations! You should now see your order ID # and an email receipt about your order will soon follow. Please keep it for your records. 

One last thing, if you haven't done so already, be sure to not miss any updates, new product releases and exclusive discount codes by signing up for my newsletter at the bottom of the page here.

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❉ When will my goodies ship? How much ? and how long will it take for me to get them?

US SHIPPING : 

• I ship items via the US Postal Service within 2-7 business, unless otherwise notified.  
• First Class mail (3-10 days) $2.95
  
• Priority mail (2-4 days) is $5.95
• Express (1-2 days) is $30. 
• Tracking information is emailed via my shipping service, stamps.com
  

INTERNATIONAL SHIPPING :

• I ship items via the US Postal Service within 2-7 business, unless otherwise notified. 
• International First class (6-24 days) $9.00
• International Priority mail (6-14 days) $19.95 
• Time may vary depending on US holidays and region.
• Tracking information is not available for international shipments.
• The buyer is liable for all additional customs fees.

South Paw Studios is not liable for any loss or damages during transit, however please contact me with any questions. I will try my best to resolve any shipping issues that may occur.

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❉ What is your return / exchange policy?

• If you are in need of a return contact me within 7 days of receiving your order with your request.
• All returns must have prior authorization. 
• It is advised to include tracking information with your return so we both know where it is during transit.
  
• A refund will be issued minus original shipping (excludes custom orders) costs once it returns to me.
• Buyer pays return shipping & insurance. 
• South Paw Studios is not liable for any loss or damages during transit. Item must be in unaltered condition.
• All sales are final on "ON SALE" items
  

Custom Orders :

Please keep in mind that orders of this nature, such as bridal jewelry, are "made to order" and are subject to EXCHANGE or South Paw Studio CREDIT only, refunds will not be issued. How come, you ask? With most of these pieces being one of a kinds and made to the your specifications, they are yours and can not be resold. Extra meticulous design time, photography, messaging and planing is involved in these custom creations, so please keep in mind that these special terms do apply to these one of a kind delights.

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❉ Do you offer a wholesale line?

YES, I do! Please visit my Wholesale Information Page to fill out the appropriate information to be considered for wholesale pricing.

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❉ How are pearls graded?

The pearl grading system rates the quality of pearls on a scale from AAA to A, with AAA being the highest grade. These grades officially apply to freshwater and Akoya pearls, but many South Sea and Tahitian pearl merchants use them, too

• AAA : Simply, the best!  The highest-quality pearl you can buy, AAA pearls are virtually flawless. Their surface has a superior luster that’s at least 95% free from defects of any kind. 

• AA: Almost as fine as AAA… AA grade pearls have a surface with very high luster that’s at least 75% free from defects.

• A: The lowest grade pearl (that’s still considered jewelry-grade) has a lower luster and/or defects blemishing more than 25% of the surface.  Some A grade pearls can still make gorgeous pieces of jewelry, that can mean a lovely purchase for a smart price.

Click here to return to the Freshwater Pearl Collection

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❉ What is Vermail?

Vermail is a product that consists of a base of solid sterling silver, coated or plated, on all significant surfaces with gold or gold alloy of not less than 10 karat fineness and is at least 2.5 micrometers thick.

Ok, I read it, take me back to the Vermail items.

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